A: Robosen Care extends your robot’s 1-year standard warranty to 3 years, covering non-human-caused performance failures (e.g., motherboard, motor malfunctions). Parts and labor are free; shipping fees may vary by region. Each robot can only purchase Robosen Care once.

A: Starting May 1, 2025, Robosen Care is only available within 30 days of your robot order to ensure we deliver a focused, premium service experience. This allows us to prioritize early adopters and maintain high-quality support for your robot.

A: Yes! If your robot is still within its 1-year standard warranty, you can add Robosen Care until April 30, 2025. After that, the 30-day limit applies to all purchases. Visit www.robosen.com to add it now!

A: Within 30 days of your order (or by April 30, 2025, for existing customers), contact support@robosen.com or call +1 800 298 1623 (9am-5pm PST). Provide your order number and purchase receipt. We’ll verify your order within 48 hours and send a purchase link if eligible.

A: Like the standard warranty, Robosen Care covers non-human-caused performance failures, such as hardware malfunctions (e.g., motor, circuit board). It does not cover:

• Damage from misuse, unauthorized repairs, or external factors (e.g., water, fire).
• Normal wear and tear (e.g., scratches).
• Issues without valid purchase proof. See our warranty information for details.

A: After purchasing Robosen Care, register your robot here. Enter your robot’s serial number and order details to bind it to your account. This step confirms your eligibility. When you need Robosen Care services, we’ll verify your order and registration date to ensure your robot is within the warranty period (1-year standard + 2-year extension). Complete registration within 30 days of purchase for seamless coverage.

A: Robosen Care is non-refundable once bound to a robot and non-transferable to another robot or owner. If no claims are made, you can request a refund within 30 days of purchase (before binding).

A: Contact support@robosen.com or call +1 800 298 1623 (9am-5pm PST) to file a claim. We’ll diagnose the issue remotely or request the robot for inspection. If covered, repairs or replacements are free for parts and labor; shipping may vary by region.

A: Official purchases offer a seamless Robosen Care add-on process, instant eligibility, and priority support. Non-official purchases require order verification, which may take 24-48 hours.

A: Email us at support@robosen.com, call +1 800 298 1623 (9am-5pm PST), or use live chat on www.robosen.com. We respond within 24 hours (email) or 5 minutes (chat).