Shipping Policy
Domestic Shipping Policy
1. Backorders will be shipped unless notified of cancellation.
2. Customers outside of the US are responsible for duty taxes and shipment fees.
3. We may collect taxes on your purchases as required by law.We may also charge shipping fees on your purchases.
Shipment processing time
1. All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
2. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping charges will be waived if indicated.
| Return Policy | Estimated delivery time |
Estimated Shipment cost |
| FedEx Standard | 3-5 business days | $35.00 |
| FedEx Two Days | 2 business days | $45.95 |
| FedEx Overnight * | 1-2 business days | $59.95 |
| Return Policy | Estimated delivery time |
Estimated Shipment cost |
| UPS Standard | 3-5 business days | $35.00 |
| UPS Two Days | 2 business days | $45.95 |
| UPS Overnight * | 1-2 business days | $59.95 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Customs, Duties, and Taxes
robosen.com is not responsible for any customs, brokerage fees, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
1.robosen.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
2. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
1. Customers outside of the US are responsible for duty taxes and shipment fees (shipping, brokerage, etc.).
2. Robosen does not usually ship outside of the US. Please contact us at support@robosen.com for inquiries.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.