Ensure that the robot is in an environment without a lot of sound interference; Use preset voice commands to wake up or control the robot. For details, please refer to the voice command table in APP or instruction manual.

Ensure the robot is used on a smooth surface with low friction. If the problem persists after multiple restarts, please contact after-sales support for help.

Ensure the robot is fully charged; press and hold the power button until the robot finishes its prompt, then releases the power button.

Make sure to use the original adapter. Plug the adapter into the robot and connect it to the power source. The adapter's red light should stay on while charging, and turn off when the robot's battery is fully charged.

Ensure the robot is turned on and not connected to other mobile phones. Make sure Bluetooth is enabled on your phone or tablet, and all permissions required by the APP are granted.

When the red light turns off, it indicates that the battery has reached the standard usage level. The charging time is approximately 50 minutes, and the operational time is around 50 minutes.

Please restart the robot and ensure it is used on a smooth surface with low friction, and it's not obstructed by any obstacles.

Please restart the robot first. If the problem persists after several restarts, please contact after-sales support for help.

Please connect the APP to check if the robot's volume has been turned down.